TERMS & CONDITIONS
Bookings are accepted by Waterside Tours on the following conditions:
Provisional bookings made by telephone or at our office will be held for 14 days. The booking form should then be completed with a deposit of £30.00 per person to confirm your booking. Waterside Tours cannot guarantee to reserve seats if not confirmed within 14 days.
Booking terms & conditions
This booking is issued subject to The Company reserving the right to cancel any Excursion due to insufficient passengers, inclement weather or any other circumstances beyond our control. Times of departure or return cannot be guaranteed, but will always be as near to the time stated as possible. All fares are due at the time of reserving the seat. No reservations can be guaranteed until full fare has been paid. The Company will not be responsible for passengers left behind because they are not in attendance at specific time of departure. In cases where doubt does exist as to a customer’s fitness to travel medical evidence maybe required.
Balances & Luggage
Payments of balance are due eight weeks before departure. Reminders are not issued And we will only acknowledge receipt of balances if accompanied by an s.a.e. Departure times are usually telephoned 7 days before departure if not stated at time of booking. All luggage must be labelled with Waterside Tour’s labels and restricted to a maximum of 18kg; whilst we take every care we cannot accept responsibility for accidental damage or loss during handling or transit. Few travel insurance policies provide cover for luggage or personal belongs left on an unattended vehicle overnight. You should take all personal belongings with you at stopover hotels.
Change of booking
If you wish to change any details of your booking, we will do our best to assist. Normally a £10.00 per person fee is payable to cover administration costs. Alterations made later than the original balance due date will be treated as a cancellation and will be subject to a cancellation fee.
This brochure is correct at time of going to print. We reserve the right to amend the program of any holiday in this brochure due to prevailing circumstances at the discretion of Waterside Tours. Should a significant change involving your departure dates, resort area which reduces the quality of your main hotel (not single stopover hotels), change of tour itinerary to a main destination the following options are available: 1) Continue with the amended holiday. 2) Accept an alternative holiday. 3) Cancel your tour. If options 1 or 2 are chosen we will compensate to the scale below. If option 3 is chosen we will refund all monies paid by you and compensate to the scale below. No other claims for compensation or expenses will be considered. More than 56 days - Nil, 28 - 56 days - £5.00, 27 - 15 days - £10.00, 14 to nil days - £20.00.
Our cancellation of holiday
Under special circumstances we may wish to cancel your holiday. The implementing of the holidays in this brochure is subject to a minimum number of persons booking each holiday. If we have to cancel we will either return all your paid monies or offer an alternative suitable holiday. We will not normally cancel a holiday after the date on which the balance is due unless a) You have not paid in full or b) Your holiday is influenced by events beyond our control such as war; riots; civil strife; terrorist activities; natural disasters; fires; epidemics; bad weather; transport technical problems and port etc. closures. We will only be liable for monies paid to us at the time of cancellation.
In the unlikely event of a delay of more than six hours to the given holiday running times every effort will be made to minimise your discomfort and where available refreshments will be provided.
Passports & Visas
A full ten-year passport is required for all Continental travel. Visas are not required by British passport holders. Any non-EC passport holders may be subject to visa requirements and should check with the appropriate embassies. We cannot accept responsibility for any passengers who are not in possession of their personal travel documents.
A list of our main pick up points are available from our main Hythe office, although under certain circumstances we do pick up at certain other places in the area. In all cases we pick up at named bus stops only and passengers are set down at the points at which they joined the coach. Door to door personal pick-ups can be arranged. To help with prompt departures and avoid any inconvenience to passengers on occasions a feeder vehicle may be used from one or more departure points.
Coach Travel insurance – Important notice
We strongly recommend all clients arrange THEIR OWN travel insurance.
|HOLIDAY CANCELLATION||CANCELLATION CHARGE TO BE MADE BY YOU|
|Prior to 42 days before departure||Deposit Only|
|28 to 42 days before departure date||40% of holiday cost|
|14 to 27 days before departure date||50% of holiday cost|
|7 to 13 days before departure date||70% of holiday cost|
|0 to 6 days before departure date||100% of holiday cost|
CUSTOMER TRAVEL INFORMATION
It is advisable to carry an E111 form (obtainable from the post office) for any EU tours.
It is advisable to exchange all monies 7 days prior to your date of travel. Most EU countries now deal in Euros, Switzerland and other non EU countries still require there own currency. Please ask if you are unsure. Credit cards are widely accepted across Europe.
Departure times will be telephoned through approximately 1 week before the start of your holiday with us. This coach will have on board, drinks machine, air conditioning and toilet facilities. However ample comfort stops are made during travel but do vary in length depending on road conditions. Journey times between stops are approximately of 2 and a half hours duration again subject to road conditions. For the comfort of all our passengers, all coaches are non-smoking. Bought hot food is also not to be taken aboard.
If you feel you can manage the coach and have a travelling companion to accompany and help when it is needed, you are most welcome. Folding wheel chairs, frames etc., can be carried but please advise us as soon as possible to allocate luggage space.
Customers travelling abroad with us are strongly advised to carry an up to date list of their current prescribed medication. If medicines have to be replaced abroad, you should be aware that not all UK prescriptions are available and suitable alternatives will need to be provided.
The driver is the company’s tour representative. Should any difficulties arise during the tour, please ask his/her assistance. (Emergencies only please, at meal times and during the night). Packed lunches are normally available from the hotels on request. Please ask at the hotel reception. Food should not be taken from the dining areas of the hotels. Any other information you require please ask one of our company representatives. We will be only too pleased to help you.
HOLIDAY TRAVEL INSURANCE
It is a condition of booking that you are adequately insured for any of our holidays. Prior to departure we will request that you provide to us details of your insurers, your policy number and the emergency contact number as stated on your policy. From 1st January 2009, the sale of travel insurance connected to holidays or related travel has been regulated by the Financial Services Authority. As we do not hold the necessary authorisation, we are unable to offer or advise on travel insurance related matters.
FINANCIAL FAILURE INSURANCE
BONDED COACH HOLIDAYS
Hythe & Waterside Coaches Ltd are members of the Bonded Coach Holiday Group of the Confederation Of Passenger Transport UK Ltd. This is a government approved consumer protection scheme. This ensures that in relation to the coach package holidays described in this brochure (or website) that the clients’ monies are protected by a Bond which may be called upon in the unlikely event of the Member’s Insolvency. Clients are recommended to inspect the current membership certificate at our registered office or alternatively go to www.bch-uk.org or telephone 0207 240 3131 to confirm current membership. Your attention is also drawn to the Bonded Coach Holiday Group Trading Charter that will apply to these coach package holidays.