Bonded Coach Holidays - Your Financial Protection
Bonded Coach Holidays - Your Financial Protection

Financial Security

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018.

Therefore, you will benefit from all EU rights applying to packages; Waterside Tours will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, Waterside Tours have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that they become insolvent. Waterside Tours are members of the Bonded Coach Holiday Group of the Confederation of Passenger Transport UK Ltd. This is a government approved consumer protection scheme. This ensures that in relation to the coach package holidays described in this brochure (or website) that the clients’ monies are protected by a Bond which may be called upon in the unlikely event of the members Insolvency. Clients are recommended to inspect the current membership certificate at our registered office or alternatively go to www.bch-uk.org or telephone 0207 240 3131 to confirm current membership.

Your attention is also drawn to the Bonded Coach Holiday Group Trading Charter that will apply to these coach package holidays. Details of the Package Travel and Linked Travel Arrangements Regulations 2018 can be found at www.legislation.gov.uk/ukdsi/2018/9780111168479/contents



1. Financial Protection

Your contract is with Waterside Tours of 1a High Street, Hythe, Southampton SO45 6AG. When you book a holiday with us, the money you pay us for the booking will be protected by the Bonded Coach Holidays (BCH), this is a Government approved consumer protection scheme. The scheme will also ensure your repatriation in the event the company becomes insolvent.

2. Booking And Payment

When a booking is made, the 'lead name' on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated in the brochure and as confirmed in the pre-contract information. A binding agreement will come into existence between us when we dispatch the invoice to the “lead name”. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts. Single occupancy of rooms when available, may be subject to a supplementary charge, and these will be shown in the brochure or advised when booking. This charge is made by the individual hotels, and does not always guarantee a double or twin room for sole use.

A non refundable deposit of £40.00 per person is required to secure your booking.

The balance of the price of your holiday must be paid at least 8 weeks before your departure. If you book within our balance due period, you will need to pay the total holiday cost at the time of booking. If the balance is not paid in time we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the paragraph below

3. Brochure Accuracy

Although Waterside Tours make every effort to ensure the accuracy of the brochure information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your holiday with us at the time of booking and when you receive our confirmation invoice, and we will endeavour to make you aware as soon as we know of any changes. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the holiday.

4. If You Need To Cancel Your Holiday

You or any member of your party may cancel your holiday at any time provided the cancellation is made by the person signing the booking form and is communicated to us in writing via the office where you made your original booking. You must pay cancellation charges to cover our administration costs and to compensate for the risk of us not reselling the holiday. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy of rooms. Where bought in supplies, such as ferries, entrance tickets etc have been bought on your behalf, and due to conditions of the supplier are non-refundable, these products will be charged to you at full retail rate.


Period before departure within which written cancellation of package price is received Amount of cancellation Charge as a % of total package cost
More than 56 days Deposit only
55 - 49 days 30% or Deposit, if greater
48 - 22 days 50%
21 - 8 days 70%
7 - 1 days 90%
Departure day or later including voluntary termination during the package 100% - Total package cost


All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday less than 4 weeks before the scheduled departure date, except where you have failed to pay the final balance or because of force majeure (force majeure means an event beyond our control).

5. Transferring Your Booking

You can transfer your booking to somebody else but the person must satisfy all the conditions of the holiday and this change must be made before departure. This transfer will cost £20.00 plus reasonable costs to make the transfer. You will remain responsible for ensuring payment. This is in addition to (and does not affect) the separate responsibility of the transferee to us.

6. If you need to change your booking

If, after our confirmation has been issue, you wish to change to another holiday, we will do our utmost to make the changes, but we cannot guarantee to do so. However, notification must be received in writing at our offices from the person who signed the booking form, at least 8 weeks before departure. This must be accompanied by a payment of £20.00 to cover administration costs, plus costs we incur in making the amendments. Alterations may not be able to be made within 8 weeks of departure and any such request for an alteration will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out in the paragraph above - (section 4). Some arrangements cannot be changed without paying a cancellation charge of up to 100% of the ticket cost.

7. Luggage

Please restrict your luggage to a suitcase weighing no more than 18kgs per person. Please note, we can take fold up mobility scooters as long as they can be dismantled, are lightweight and can be placed under the coach without assistance from the driver.

8. Hotel Facilities

Some hotel facilities and entertainment may be withdrawn for routine maintenance or be subject to seasonal availability and provision of the facilities cannot be guaranteed. Single occupancy rooms may be subject to a supplementary charge.

9. Health and Safety

Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period. If you are planning to undertake a journey of more than 3 hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, stroke and heart of lung disease or if you have had major surgery in the past three months. We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. Where we provide comfort stops you are encouraged to walk around. Exercise reduces any discomfort, which may be caused by periods of immobility.

SMOKING is not allowed on our coaches (including e-cigarettes) and we do not allow pets or any other animals, although we accommodate registered assistance dogs, but not on overseas holidays.

10. Special Requests

All special needs and requests should be entered on the booking form. These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation. If you will need assistance, or may be unable to fully enjoy all aspects of your holiday, you must tell us in advance so that we can maximise your enjoyment of the holiday. We will need to know if you will need special facilities in the hotel, taking part in the excursions or have difficulty boarding and travelling in the coach or other means of transport. Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information, you or your booking agent should contact Waterside Tours. If you require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet.

11. Passengers with Disabilities

We want everyone to enjoy our travel arrangements, and are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that when booking, you advise us of any disability, specific need or complex need you many have. If a passenger requires personal assistance ( for example: assistance with feeding, dressing, toileting, mobilising), then this passenger must travel with an able bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday, at time of booking. Coach drivers/Tour managers are unable to provide such assistance.

12. If you have a complaint

If for any reason you have a problem during your holiday, please inform your Driver/ Tour representative or the relevant resort representative immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must complete a Holiday report Form which can be obtained from your driver, which you should keep. If you remain dissatisfied, please follow this up within 10 days of your return home by writing to Waterside Tours, giving your original booking reference number and all other relevant information, including the reference of the Holiday Report Form. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our tour representative whilst in resort and obtain a written report form. If you fail to follow this simple procedure, we cannot accept responsibility, as we have been deprived of the opportunity to investigate and rectify the problem. Should your complaint not be resolved and you wish to pursue the complaint further, the Bonded Coach Holiday Group have an alternative Dispute Resolution scheme and full details are available from BCH/CPT.

13. General Data Protection Regulations

We comply with the GDPR 2018 Regulations, our data controller is in house at Waterside Tours and our data protection policy can be found at Waterside Tours or you can request a copy from 1a High Street, Hythe, Southampton SO45 6AG.

14. Emergency Contact

Our emergency contact details are Tel: 07867528885 Email: enquiries@watersidetours.co.uk

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Contact Us

Hythe & Waterside Coaches Ltd
1a The High Street
SO45 6AG.

Tel: 02380 844 788
Fax: 02380 207 284
Email: enquiries@watersidetours.co.uk

Opening Hours

Monday09.00 - 17.00
Tuesday09.00 - 17.00
Wednesday09.00 - 13.00
Thursday09.00 - 17.00
Friday09.00 - 17.00

Customer Comments

"Yet another marvellous trip. Wonderful hotel, fabbo place"

"Big thank you to your company and coach drivers - you have been very helpful and amazing"

"Just to say thank you Waterside Coaches for the service to the Robbie Williams event. Friendly driver and comfy coach"

"Please accept our thanks and admiration for our journey yesterday"

"Wonderful to have a cool and comfortable coach and a great driver"

"Thank you for your help in arranging our coach travel to the Poppy Factory in Richmond. Everything was spot on and the driver made the journey very enjoyable"